Prior to Arrival
Reservations can be made by telephone, on our website or by email. We would advise to book with us direct so that we can allocate the correct room which meets your needs.
The hotel is located approximately 1.1 miles from Ramsgate railway stations. Taxi's are found outside the station and also a bus is available to the harbour, from there you can change to get a bus which stops in Thanet road, right outside the hotel.
The front entrance step has been replaced with a slope. There are no designated disabled parking bays on the street parking outside the hotel or in the hotel carpark due to limited space. There is no disabled access from the car park into the hotel. Guests using the rear entrance have steps to navigate and a slope. Assistance with luggage is always available, just speak to the reception team.
The bar, restaurant, reception and beauty salon are all on one level. There are no disabled toilets in the main public areas of the hotel. The gym and sauna is in a separate building and can be accessed at the rear of the hotel from the car park. A slope has been put in to allow wheelchair access. There is a disabled toilet in the gym building. The hotel does not have a hearing loop installed.
The hotel has no bedrooms specifically designed for use by guests with impaired mobility; however our Staff are more than happy to discuss your particular requirements. Being an older building, bedrooms vary in terms of shape and size. However, many will be suitable for guests with minor disabilities so do please feel free to call us and let our Reception team assist you. There is a lift which goes to the main floors however 13 of our rooms can only be accessed via a flight of stairs.
We do have some rooms which have step in showers and we also have a shower chair available for guests to use. Please be aware the lift is very small and some wheelchairs will not fit in. We do have a wheelchair available for guest to use which is able to fit in the lift.
All information such as menus and bedroom information can be printed in larger fonts if so required. Service dogs are accepted at the hotel by prior arrangement. The hotel has a wheelchair available for guests to use by prior arrangement subject to availability.
We have tried to be accurate and as comprehensive as possible in the preparation of this Access Statement. All Staff are more than happy to assist in any way possible to ensure that you have a very enjoyable stay.